We do not take returns. All sales are final. We will exchange a product that is defective for the same item only.
Help With Selecting Your Toy
Here at Good Vibrations, we are happy to help you in selecting a toy that is right for you! To guide you in making your purchasing decision, we include measurements for the dimensions of the toys we sell in the description on each product page. We also include information regarding material, texture, color, as well as ingredients for lube and massage products, and vibration intensity for vibrators.
If you would like advice from one of our Sex Educator Sales Associates, we are available Monday through Friday, 6am to 6pm Pacific Time to assist you! Our SESAs are trained and qualified to answer your questions and help you with your purchasing decisions.
If you have any questions at all, here are the ways you can reach us:
- Call us at 800-289-8423 (800-BUY-VIBE).
- Chat with us. Find the chat bubble below.
- Email us at email@example.com. We typically respond within one business day.
Our Return Policy
Everything we ship from our warehouse is brand new, just as we received it from the manufacturer.
Given the nature of our products, we do not take returns. We do this for the safety and care of our customers, so please select your items carefully. For example, if you select the wrong size or color of an item, it cannot be exchanged for something different.
We want to make sure you have a properly working product, so in the event you have a defective item, it can be exchanged for the same item within 30 days of purchase or for the duration of the manufacturer’s warranty, whichever is greater. Items purchased at a Good Vibrations retail store must be accompanied by the sales receipt. Items purchased online at goodvibes.com must be accompanied by a copy of the order confirmation or the packing slip.
To process your defective exchange promptly, all returns must be pre-approved. Please call, chat, or email our Customer Service Center for your Return Authorization. Before you send your product back, we'll help you troubleshoot your toy to see if we can get it working. If troubleshooting fails, we'll email a pre-paid return label to you, so you can get the item back to us for testing.
When sending your toy back, please make sure it has been thoroughly cleaned. For the health and safety of our staff, any items that appear used extensively, older, and/or not cleaned properly will be refused and sent back to you.
When we receive your package, we'll inspect and test your item. If we determine that your toy is defective, we'll send you a same-item replacement. In the event we find your toy is working correctly, we'll send it back to you.
For a Return Authorization, you can reach us Monday through Friday, 6am to 6pm Pacific Time at 800-289-8423 (800-BUY-VIBE), by chatting with us via the chat bubble below, or by email at firstname.lastname@example.org. We typically respond to emails within one business day.
International customers are responsible for shipping costs of warranty replacements, travelling both directions. We require that you send us the product and all accessories, along with a copy of your original receipt or order confirmation. If you would like us to set this up for you, please call us directly at +1-510-292-4148, Monday through Friday between the hours of 6am and 6pm Pacific Time.