Ordering and Shipping

Shipping
General Order Information
Payment Options

Note: You must be at least 18 years old to order items from our site.

For more information about shipping, please read about our SHIPPING INFORMATION.

General Information

You can place an order with us in several ways:

LIVE CHAT

Live Chat is available for assistance with product and sex questions, to help ordering! We're open 8 am to 5 pm, Monday - Friday PST.

ONLINE

Every time you click on a link to order, you will have an opportunity to view your cart and may add to or delete items from your order. When you are satisfied with your order, you will then be prompted to enter in your customer information and your password (if you're a returning customer). Once you have entered this information you may choose to send your order to us online or print it out and send it by another method.

Our online orders are protected by SSL (Secure Sockets Layer) technology, which renders ordering through our web site with a credit card as secure as using your credit card in a retail store.

ORDER BY PHONE

Call 1-800-289-8423 (1-800-BUY-VIBE) 8 am to 5 pm, Monday - Friday , Pacific Time. Please have the product names ready, along with your credit card number and expiration date (we accept Visa, Mastercard, American Express, Discover, and PayPal). International customers can call +1-510-292-4148.

FAX

When you are done with your order, print out a final copy of your order and fax it to us at (510) 900-2224, any time. Please include the following information with your order: your full name, billing and shipping address, shipping delivery time (i.e. Standard Delivery, 3-Day Delivery etc.), credit card number and expiration date (we accept Visa, Mastercard, American Express, Discover, and Paypal).

MAIL

When you are done with your order, print out a copy and mail it to us at Good Vibrations, 2504 San Pablo Avenue, Berkeley, CA 94702. Please include the following information with your order: your full name, billing and shipping address and shipping delivery time (i.e. Standard Delivery, 3-Day Delivery etc.), don't forget to include payment!
 

PAYMENT OPTIONS

For orders placed online or via fax or mail, we accept the following credit cards: MasterCard, Visa, American Express, and Discover and PayPal. We accept checks and money orders by calling 1-800-BUY-VIBE or by mailing a check or money order to: Good Vibrations, 2504 San Pablo Avenue, Berkeley, CA 94702 Att: Good Vibrations/Barnaby Ltd. Please include the full amount including tax and shipping. Please specify your shipping address, products selected, a contact phone number and email address, and specify shipping method. The processing time for check orders is up to 2 full weeks. We cannot ship UPS to PO Boxes.

Good Vibrations gift cards may be used as partial or complete payment for orders placed via fax, mail or over the phone (you must have your unique gift card number to redeem your gift card). Gift cards can be redeemed online by calling 1-800-289-8423 during our business hours and choosing Option 4.

SALES TAX

If you're ordering online, our system will automatically calculate sales tax for you. If you're mailing or faxing in your order and your order will be shipped to a California, Massachusetts or Georgia address, please add your appropriate local sales tax.