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Contact Customer Service

Customer Service representatives are available by phone from 8 am – 5 pm Pacific Time Monday through Friday.

Customer Service can be reached at 1-800-BUY-VIBE (1-800-289-8423).

International customers can call +1-510-292-4148.

You can send an email to Customer Service 24 hours a day, 7 days a week. Customer Service will respond to your email within one business day.


Privacy and Security

Privacy

We are committed to protecting your privacy. We NEVER share our customers' personal information with anyone. Read our Privacy Policy.

Security

We use Secure Sockets Layer (SSL) software to protect the security of online transactions. SSL is the industry standard for providing the most reliable protection of consumer information. All of your personal information is encrypted (and therefore unreadable) by SSL as it travels over the Internet, including your credit card number, name and address.


Ordering

Online Orders

In order to place your first order online, simply add the items you wish to order to your shopping cart. When you are finished, click the checkout button and proceed to complete the order. We highly recommend registering before you begin shopping- this way you can see both the front and back cover images for each product you're interested in purchasing.

Phone Orders

Call 1-800-289-8423 (1-800-BUY-VIBE) 8 am – 5 pm Pacific Time Monday through Friday. Please have the product names ready, along with your credit card number and expiration date (we accept Visa, Mastercard, American Express, and Discover).

International customers can call +1-510-292-4148.

Mail or Fax Your Order

We want you to get your order as quickly as possible, and therefore we strongly encourage all of our customers to place orders online or via telephone.

If you have a circumstance that prevents you from doing this, and you need to mail or fax your order, please follow the instructions below.

Include with your order the following information:

Payment may be made by credit card (Visa, MasterCard, American Express, or Discover).

Please include the following information:

Mail or fax your order to:

Good Vibrations Customer Service
Good Vibrations, 1404 Franklin Street Suite #410
Oakland, CA 94612

Fax: (510) 900-2224
Tel: 1-800-BUY-VIBE (1-800-289-8423)

Good Vibrations reserves the right to refuse service to any person.


Payment Methods

Credit Card

We accept Visa, Master Card, American Express, and Discover credit cards.

Your credit card information is 100% secure. All information included with your order is encrypted for privacy while in transit. Credit card charges will show up on your statement as "Barnaby Ltd."

Check or Money Order

If you are placing your order via the mail with a check or money order please allow at least 2 weeks for check to process as we do not ship until check has been deposited and cleared your account.


Shipping

Discreet Shipping

All of our packages are shipped discreetly, in a plain box or envelope, displaying the sender's name as Barnaby Ltd.

Worldwide Shipping

Good Vibrations ships products worldwide. Due to international regulations, we are only able to provide streaming, downloadable and DVD products to some countries. Packages shipped to some countries may have excess product packaging or DVD covers which display adult images removed. Toys and other items may also be removed from their packaging. For full information on our worldwide shipping options, click here.

International Customs and Shipping Choices

Buyers are fully responsible for complying with their country's laws, Customs regulations, taxes, and duties. Good Vibrations is not responsible for packages delayed or detained in Customs.

We offer Global Air Mail shipping, and International FedEx. Prices may vary depending on weight and size of the order.

We recommend the International FedEx option, available for these countries, as these packages are insured and traceable door-to-door. If your parcel is shipped by an insured or traceable method, we will replace or refund any shipments that are lost in shipment (not held in Customs). Good Vibrations is not liable for lost or damaged packages shipped using an uninsured shipping method (Global Air Mail).

Shipping Methods within the USA

We use the United States Postal Service (USPS), UPS, and Federal Express to ship our orders. For full information on our shipping methods within the USA, click here.

Packages shipped using UPS and Federal Express are trackable and insured. If your parcel is not delivered as promised, we can issue a replacement or refund for you.

Unfortunately, we are not able to insure packages shipped through the United States Postal Service (USPS), and we will not be liable for loss or damage of orders shipped via USPS (including all orders shipped to APO, FPO & PO Box addresses).

Shipping Costs

The charge for shipping your order is determined by the weight of the products ordered and the shipping method you choose. Our automated system calculates your shipping charge and displays it for you at the time you choose your shipping method.

Shipping Options

When you place your order you will be given two choices for shipping:

  1. Ship all items in as few shipments as possible (lowest shipping charges):
    If all items are in stock, they'll all be shipped at once, and you'll pay a single shipping charge.

    If some items are in stock and some are backordered, shipment of the in-stock items may be delayed in order to ship with the backordered items. At our discretion, we may send the order in multiple shipments, but in either case, you only pay a single shipping charge however the items are actually sent to you.

  2. Ship items as they become available (fastest delivery):
    If all items are in stock, they'll all be shipped at once, and you'll pay a single shipping charge.

    If some items are in stock and some are backordered, the in-stock items will be sent immediately. As the backordered items arrive, they will also be sent immediately. Each shipment will incur shipping charges.

Order Fulfillment Time

Domestic orders are usually delivered within 4-10 business days from the day the order was completed. International orders generally take 2-4 weeks for delivery. Delivery time may differ based on variables such as the delivery method chosen, your location, delays in Customs, etc.

Overnight and Second-Day Shipping

When calculating timeframes for overnight or second-day delivery, be aware that our shipping warehouse is open Monday through Friday and is closed on Saturday and Sunday. Overnight and Second-Day Shipping orders placed before noon Pacific Time, Monday through Friday, will ship that same day. Orders placed after noon will ship the next business day. Overnight and Second-Day Shipping orders placed after noon on Friday will ship on Monday (the next business day). Examples:

Backordered Items

We stock a large inventory of product to ensure prompt delivery of orders. In addition to regularly stocked items, our warehouse receives several deliveries a day. Unfortunately, there are cases in which items need to be ordered from the studio or manufacturer, resulting in a backorder situation. Backordered items usually take 3-10 business days to arrive in our warehouse. Product availability is displayed on the product description page on the website. For example, an item that is in stock will show the following availability message on the product description web page:

Shipping To Prisons

We do not ship to prisons.

Undeliverable Packages

If your order is returned to us as undeliverable (due to an incorrect address, missing apartment number, nobody available to receive a parcel, etc.) we will notify you by email.

If the delivery problem is determined to be due to an error on the part of Good Vibrations or of the delivery service, then Good Vibrations will either replace the order for you or refund all charges, at your choice.


Order Status

You can check the status of your order on our website 24 hours a day. Check Order Status


Returns

Defective Products

Items purchased online and at our retail locations cannot be returned unless the item is defective. Defective items will be exchanged for the same item only within 30 days of purchase and must be accompanied by the sales receipt. All online returns must be pre-approved, please call or email for your Return Authorization number and pre-paid return address label.

We understand that purchasing online is different than in person, so if you have any questions about product selection please call us and we will gladly help you choose the item that is right for you. 800-BUY-VIBE (800-289-8423) M-F  8AM to 5PM PST.

We want to make sure you are happy with your selection so please don't hesitate to call or e mail us directly at customerservice@goodvibes.com.

We also have real time Live Help/Personal Shopper advice available during normal business hours. Our Sex Educators/Sales Associates are trained and qualified to answer your questions and help you with your purchasing decisions. Here is the direct link to our personal shoppers, available M-F 8AM to 5PM PST.

We do not give satisfaction returns.

Please contact us for a pre-paid return address label at 800-BUY-VIBE (800-289-8423) during our business hours of M-F 8AM to 5PM PST.  You can also email us at customerservice@goodvibes.com.
Defective DVDs will be exchanged for the same title only. We cannot exchange for another title. Once again please call or e mail us if you are not sure about your DVD purchase.

We do not accept any returns on the following items:

All returns must be pre-approved. Please email us at customerservice@goodvibes.com, or call us at 800-BUY-VIBE (800-289-8423) during our business hours. You must obtain an RA # to return an item.

Pre-approved returns can be mailed to us at the following address:

Good Vibrations
ATTN: Returns
Good Vibrations, 574 Airport South PKWY STE 300
Atlanta, GA 30349

Because our buyers personally review and hand select only the best quality items available, we have confidence that you will enjoy your purchases.


Canceling an Order

If you wish to cancel an order, please contact Customer Service. Customer Service representatives are available by phone from 8 am - 5 pm Pacific time Monday through Friday.

Customer Service can be reached at 1-800-BUY-VIBE (1-800-289-8423).

International customers can call +1-510-292-4148

You can send an email to customerservice@goodvibes.com24 hours a day, 7 days a week. Customer Service will respond to your email within one business day.

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Product Formats

Formats

We sell movies in the following formats: MP4, DVD, Windows Media Player Stream, Windows Media Player Download and DivX Download. If the product description does not indicate otherwise, DVDs have no regional coding.


Email List

Our Email List

Email subscribers receive exclusive special offers, savings, promotions and news. We NEVER share, sell or rent our mailing lists - Read our Privacy Policy.

How Do We Ensure Your Selections?

For your own protection we will send you an email to confirm that you wish to subscribe to the selected mailing list. You will then need to confirm your choice. We require this "double opt-in" to ensure that you are getting the email that you want to the correct email address.

Unsubscribing from Email Lists

Click here to unsubscribe from our promotional email lists. You can also unsubscribe by clicking on the unsubscribe link located at the top and bottom of each promotional email.

You will receive a final email confirming that your address has been removed from our lists. Please allow up to 48 hours for this to take effect. You may receive one or two promotional emails between the time you request to be removed from a list and the time that we are able to physically remove you from our database. We thank you for your patience.

To ensure that you are getting order confirmation emails, VOD keys, customer service replies and the emails that you subscribe to, be sure to add us to your address book. Some internet providers have spam filters which will inadvertently block email unless the sender is in your address book. To ensure that our special offers and information get to you, please add: customerservice@goodvibes.com to your address book.


My Account

How to Change Your Account Information

You can change your account information at any time. Log on with your user name and password and click the My Account link located at the top of every page. Each section displayed on your account page has an edit link that allows you to change the information contained within that section.


Dispute Resolution

By using this web site, viewing its contents or ordering from us, you agree to resolve any disputes with us by first contacting us via email. If you are not able to obtain resolution of your dispute via email, you agree that it will then be resolved by dispute resolution located in San Francisco, California, U.S.A.


Copyright Inquiries

lease note that we have a Registered Agent to send proper notices to. Information is available at the U.S. Copyright website:

http://www.loc.gov/copyright/onlinesp/agents/gali.pdf

Then follow the procedure and send the notice to our agent:
Attn: Copyright Inquiry
Good Vibrations, 1404 Franklin St. Suite #410
Oakland, CA 94612


18 U.S.C. §2257 Statement

All products we sell depicting persons are represented by our sources to be in full compliance with 18 U.S.C. 2257.