Customer Satisfaction & Returns

We want to make sure you are happy with your selection and we understand that purchasing online is different than in-person, so if you have any questions about product selection please contact us and we will gladly help you choose the item that is right for you.

We do not give satisfaction returns. Items purchased online and at our retail locations cannot be returned unless the item is defective. Defective items will be exchanged for the same item only within 30 days of purchase and must be accompanied by the sales receipt. All returns must be pre-approved, so please call or email for your Return Authorization number and pre-paid return address label.

Please contact us at 800-BUY-VIBE (800-289-8423) during our business hours of Monday through Friday 8:00 am to 8:00 pm, and Saturday and Sunday 9:00 am - 5:00 pm PST.  You can also email us at customerservice@goodvibes.com.

We also have real-time Live Help/Personal Shopper advice available during normal business hours. Our Sex Educators/Sales Associates are trained and qualified to answer your questions and help you with your purchasing decisions. Here is the direct link to our Live Chat.

WE DO NOT ACCEPT ANY RETURNS ON THE FOLLOWING ITEMS:

• Silicone dildos
• Jimmyjane, LELO, and INCOQNITO items
• Strap-on Harnesses
• Glass, Stainless Steel, Metal or Wood items
• Condoms

Pre-approved returns can be mailed to us at the following address:

Good Vibrations
ATTN: Returns
Good Vibrations
574 Airport South PKWY STE 300
Atlanta, GA 30349

Because our buyers personally review and hand select only the best quality items available, we have confidence that you will enjoy your purchases. Thank you for shopping with Good Vibrations!