Customer Service (800) 289-8423 M-F: 8am - 5pm PST
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Contact Customer Service

Customer Service representatives are available by phone Monday through Friday 8:00 am to 5:00 pm PST.
Customer Service can be reached at 1-800-BUY-VIBE (1-800-289-8423).

International customers can call +1-510-292-4148.

You can send an email to Customer Service 24 hours a day, 7 days a week. Customer Service will respond to your email within 24 hours or next business day.

Privacy and Security

We are committed to protecting your privacy. We NEVER share our customers' personal information with anyone. Read our Privacy Policy.

We use Secure Sockets Layer (SSL) software to protect the security of online transactions. SSL is the industry standard for providing the most reliable protection of consumer information. All of your personal information is encrypted (and therefore unreadable) by SSL as it travels over the Internet, including your credit card number, name and address.


Online Orders
In order to place your first order online, simply add the items you wish to order to your shopping cart. When you are finished, click the checkout button and proceed to complete the order. We highly recommend registering before you begin for ease of shopping.

Phone Orders
Call 1-800-289-8423 (1-800-BUY-VIBE)
Please have the product names ready, along with your credit card number and expiration date (we accept Visa, MasterCard, American Express, and Discover credit cards and PayPal ).

International customers can call +1-510-292-4148.

Mail or Fax Your Order
We want you to get your order as quickly as possible, and therefore we strongly encourage all of our customers to place orders online or via telephone.

If you have a circumstance that prevents you from doing this, and you need to mail or fax your order, please follow the instructions below.

Include with your order the following information:
  • The exact name of the products or titles you wish to purchase. Remember that different studios often release movies with identical titles, so it is useful to include the studio's name or names of stars in the movie.
  • The price of each product
  • (Note: you will be charged the price as of the time the order is placed)
  • Shipping and handling charges
  • Your name and shipping address
  • Payment

Payment may be made by credit card (Visa, MasterCard, American Express, or Discover).

Please include the following information:
  • Name on the credit card
  • Billing address for the credit card
  • Credit card number
  • Expiration date for credit card
  • If this is your first order with Good Vibrations, you must also include a completed First-Time Shipping Authorization. You may print the authorization, or request Customer Service mail you a copy for completion.
Mail or fax your order to:

Good Vibrations Customer Service
Good Vibrations, 2504 San Pablo Avenue (at Dwight Way) Berkeley, CA 94702

Fax: (510) 900-2224
Tel: 1-800-BUY-VIBE (1-800-289-8423)

Good Vibrations reserves the right to refuse service to any person.

Payment Methods

Credit Card
We accept Visa, MasterCard, American Express, and Discover credit cards and PayPal.
Your credit card information is 100% secure. All information included with your order is encrypted for privacy while in transit. Credit card charges will show up on your statement as "WMI."

Check or Money Order
For orders placed online or via fax or mail, we accept the following credit cards: MasterCard, Visa, American Express, and Discover. We accept checks and money orders by calling 1-800-BUY-VIBE or by mailing a check or money order to: Good Vibrations, 2504 San Pablo Avenue (at Dwight Way), Berkeley, CA 94702. Please include the full amount including tax and shipping. Please specify your shipping address, products selected, a contact phone number and email address, and specify shipping method. The processing time for check orders is up to 2 full weeks. We cannot ship UPS to PO Boxes.


Discreet Shipping
All of our packages are shipped discreetly, in a plain box or envelope, displaying the sender's name as WMI.

Estimated Ground Shipping Time from our Atlanta Warehouse

We use various shipping carriers to offer you the best price and best delivery time. Please choose your preferred delivery time and fee during checkout. Orders $69 or more automatically qualify for free Standard shipping to the lower 48 States which means your package will usually arrive within 7 business days or less depending on destination. Standard shipping has no time commitment and it could take up to 10 business days. If you need your package faster than within 7- 10 business days then please choose another delivery time choice during checkout and fees will apply accordingly.

Rush Orders- same day rush order processing for next business day delivery cut off time is 12 noon PST. Rush orders placed on a Friday after 12 noon PST will be shipped out on following Monday. Rush orders placed online during the weekend will be processed on Monday for delivery on Tuesday.

Saturday Delivery- We offer Saturday delivery only on a Friday before 12 noon PST but you must call our Customer Service Center at 1-800-289-8423 before 12 noon PST to place the Saturday delivery order by phone. A surcharge of $15 will be added to your order total.

If an item in your order is not available for same-day shipping, these expedited shipping methods will not be offered.

Some products may not be available in some areas.

Unfortunately, we are not able to insure packages shipped through the United States Postal Service (USPS), and we will not be liable for loss or damage of orders shipped via USPS (including all orders shipped to APO, FPO & PO Box addresses).

Shipping Costs
The charge for shipping your order is determined by your destination and the delivery time you have chosen. Our automated system calculates your shipping charge and displays it for you at the time you choose your shipping method.

Shipping Options
When you place your order you will be given two choices for shipping:
  1. Ship all items in as few shipments as possible (lowest shipping charges):
    If all items are in stock, they'll all be shipped at once, and you'll pay a single shipping charge.

    If some items are in stock and some are backordered, shipment of the in-stock items may be delayed in order to ship with the backordered items. At our discretion, we may send the order in multiple shipments, but in either case, you only pay a single shipping charge however the items are actually sent to you.

  2. Ship items as they become available (fastest delivery):
    If all items are in stock, they'll all be shipped at once, and you'll pay a single shipping charge.

    If some items are in stock and some are backordered, the in-stock items will be sent immediately. As the backordered items arrive, they will also be sent immediately. Each shipment will incur shipping charges.
Order Fulfillment Time
Standard Shipping can take up to 7 to 10 business days in the lower 48 States depending on destination. We usually process orders between 24 to 48 hours after order is placed online depending on day and time. If order is placed online on a weekend or after 12 noon PST on a Friday then order processing will not happen until Monday morning. We ship M-F. If you place an order on a Thursday or Friday and have not paid for Next Day delivery then you will not receive your package until the following week. Rush orders placed on a Friday for regular Next Day Delivery will be delivered on the next business day which is Monday only if you placed your order before 12 noon PST on that previous Friday.

Saturday delivery is a special service and must be called in to process with our Call Center by 12 noon PST on a Friday only. Please call 1-800-289-8423 on Friday before 12 noon PST to place an overnight order for Saturday delivery. There is a surcharge for Saturday delivery. All rush orders are shipped out same business day or next business day depending on cut off time of 12:00 pm PST for order placement M-F.

International orders generally take 2-4 weeks for delivery. Delivery time may differ based on variables such as your destination address. We are not responsible for seized orders in Customs.

Overnight and Second-Day Shipping
When calculating timeframes for overnight or second-day delivery, be aware that our shipping warehouse is open Monday through Friday and is closed on Saturday and Sunday. Overnight and Second-Day Shipping orders placed before 12:00 pm PST, Monday through Friday, will ship that same day. Orders placed after 12:00 pm PST will ship the next business day. Overnight and Second-Day Shipping orders placed after 12:00 pm PST on Friday will ship on Monday (the next business day). Examples:
  • Overnight: If your order is placed at 12:00 pm PST on Friday with overnight shipping, it will be shipped Monday, and will arrive on Tuesday.
  • Second-Day: If your order is placed at 12:00 pm PST on Friday with second-day shipping, it will be shipped Monday, and will arrive on Wednesday.

If for some reason you need to re-route your package to a different destination than what was submitted during order placement there may be an additional fee on top of shipping charges already billed. To re-route your package, you must call our Customer Service Department. We will try our best to accommodate your request.

Rush orders placed on a Friday will be delivered on the next business day (usually Monday). For Next Day Rush/Saturday delivery you must place an order over the phone with our Call Center by 12 noon PST on a Friday. Call 800-289-8423 to place a Saturday Delivery order. There are extra surcharges for Saturday delivery placed on a Friday. A Rush order placed online on a Saturday will arrive the next Tuesday

Worldwide Shipping
Prices may vary depending on your destination. There is a $20 surcharge for every international order outside of Canada and the UK. Some countries are risky with custom seizures including United Arab Emirates, Kuwait, Thailand, Malaysia, Saudi Arabia, and North & South Korea. For full information on worldwide shipping, click here.

International Shipping Information*** Country
Ship VHS
toys and apparel
Ship DVDs Full product packaging included
Afghanistan af Yes Yes Yes No
Albania al Yes Yes Yes No
Algeria dz Yes Yes Yes No
American Samoa as Yes Yes Yes Yes
Andorra ad Yes Yes Yes No
Angola ao Yes Yes Yes No
Anguilla ai Yes Yes Yes No
Antarctica aq Yes Yes Yes No
Antigua and Barbuda ag Yes Yes Yes No
Argentina ar Yes Yes Yes No
Armed Forces
(all regions)
  Yes Yes Yes Yes
Armenia am Yes Yes Yes No
Aruba aw Yes Yes Yes No
Australia au Yes Yes Yes Yes
Austria at Yes Yes Yes No
Azerbaijan az Yes Yes Yes No
Bahamas bs Yes Yes Yes No
Bahrain bh Yes Yes Yes No
Bangladesh bd Yes Yes Yes No
Barbados bb Yes Yes Yes No
Belarus by Yes Yes Yes No
Belgium be Yes Yes Yes No
Belize bz Yes Yes Yes No
Benin bj Yes Yes Yes No
Bermuda bm Yes Yes Yes No
Bhutan bt Yes Yes Yes No
Bolivia bo Yes Yes Yes No
Bosnia-Herzegovina ba Yes Yes Yes No
Botswana bw Yes Yes Yes No
Bouvet Island bv Yes Yes Yes No
Brazil br Yes Yes Yes No
British Indian Ocean Territory io Yes Yes Yes No
Brunei Darussalam bn Yes Yes Yes No
Bulgaria bg Yes Yes Yes No
Burkina Faso bf Yes Yes Yes No
Burundi bi Yes Yes Yes No
Cambodia kh Yes Yes Yes No
Cameroon cm Yes Yes Yes No
Canada ca Yes Yes Yes Yes
Cape Verde cv Yes Yes Yes No
Cayman Islands ky Yes Yes Yes No
Central African Republic cf Yes Yes Yes No
Chad td Yes Yes Yes No
Chile cl Yes Yes Yes No
China cn Yes Yes Yes No
Christmas Island cx Yes Yes Yes No
Cocos (Keeling) Islands cc Yes Yes Yes No
Colombia co Yes Yes Yes No
Comoros km Yes Yes Yes No
Congo cg Yes Yes Yes No
Cook Islands ck Yes Yes Yes No
Costa Rica cr Yes Yes Yes No
Cote D'Ivoire (Ivory Coast) ci Yes Yes Yes No
Croatia (Hrvatska) hr Yes Yes Yes No
Cuba cu Yes Yes Yes No
Cyprus cy Yes Yes Yes No
Czech Republic cz Yes Yes Yes No
Denmark dk Yes Yes Yes Yes
Djibouti dj Yes Yes Yes No
Dominica dm Yes Yes Yes No
Dominican Republic do Yes Yes Yes No
East Timor tp Yes Yes Yes No
Ecuador ec Yes Yes Yes No
Egypt eg Yes Yes Yes No
El Salvador sv Yes Yes Yes No
Equatorial Guinea gq Yes Yes Yes No
Eritrea er Yes Yes Yes No
Estonia ee Yes Yes Yes No
Ethiopia et Yes Yes Yes No
Falkland Islands fk Yes Yes Yes No
Faroe Islands fo Yes Yes Yes No
Fiji fj Yes Yes Yes No
Finland fi Yes Yes Yes No
France fr Yes Yes Yes No
French Guiana gf Yes Yes Yes No
French Polynesia pf Yes Yes Yes No
French Southern Territories tf Yes Yes Yes No
Gabon ga Yes Yes Yes No
Gambia gm Yes Yes Yes No
Georgia ge Yes Yes Yes No
Germany de Yes Yes Yes No
Ghana gh Yes No No No
Gibraltar gi Yes Yes Yes No
Great Britain (UK) gb Yes Yes Yes No
Greece gr Yes Yes Yes No
Greenland gl Yes Yes Yes No
Grenada gd Yes Yes Yes No
Guadeloupe (French) gp Yes Yes Yes No
Guam (USA) gu Yes Yes Yes Yes
Guatemala gt Yes Yes Yes No
Guinea gn Yes Yes Yes No
Guinea Bissau gw Yes Yes Yes No
Guyana gy Yes Yes Yes No
Haiti ht Yes Yes Yes No
Heard and McDonald Islands hm Yes Yes Yes No
Honduras hn Yes Yes Yes No
Hong Kong hk Yes Yes Yes No
Hungary hu Yes Yes Yes No
Iceland is Yes Yes Yes No
India in Yes Yes Yes No
Indonesia id Yes No Yes No
Iran ir Yes Yes Yes No
Iraq iq Yes Yes Yes No
Ireland ie Yes Yes Yes No
Israel il Yes Yes Yes No
Italy it Yes Yes Yes No
Jamaica jm Yes Yes Yes No
Japan jp Yes No Yes No
Jordan jo Yes Yes Yes No
Kazakhstan kz Yes Yes Yes No
Kenya ke Yes Yes Yes No
Kiribati ki Yes Yes Yes No
Korea (North) kp Yes Yes Yes No
Korea (South) kr Yes Yes Yes No
Kuwait kw Yes Yes Yes No
Kyrgyzstan kg Yes Yes Yes No
Laos la Yes Yes Yes No
Latvia lv Yes Yes Yes No
Lebanon lb Yes Yes Yes No
Lesotho ls Yes Yes Yes No
Liberia lr Yes Yes Yes No
Libya ly Yes Yes Yes No
Liechtenstein li Yes Yes Yes No
Lithuania lt Yes Yes Yes No
Luxembourg lu Yes Yes Yes No
Macau mo Yes Yes Yes No
Macedonia mk Yes Yes Yes No
Madagascar mg Yes Yes Yes No
Malawi mw Yes Yes Yes No
Malaysia my Yes No Yes No
Maldives mv Yes Yes Yes No
Mali ml Yes Yes Yes No
Malta mt Yes Yes Yes No
Marshall Islands mh Yes Yes Yes Yes
Martinique (French) mq Yes Yes Yes No
Mauritania mr Yes Yes Yes No
Mauritius mu Yes Yes Yes No
Mayotte yt Yes Yes Yes No
Mexico mx Yes No Yes No
Micronesia fm Yes Yes Yes Yes
Moldova md Yes Yes Yes No
Monaco mc Yes Yes Yes No
Mongolia mn Yes Yes Yes No
Montenegro yu1 Yes Yes Yes No
Montserrat ms Yes Yes Yes No
Morocco ma Yes Yes Yes No
Mozambique mz Yes Yes Yes No
Myanmar mm Yes Yes Yes No
Namibia na Yes Yes Yes No
Nauru nr Yes Yes Yes No
Nepal np Yes Yes Yes No
Netherlands nl Yes Yes Yes Yes
Netherlands Antilles an Yes Yes Yes Yes
Neutral Zone nt Yes Yes Yes No
New Caledonia nc Yes Yes Yes No
New Zealand (Aotearoa) nz Yes Yes Yes Yes
Nicaragua ni Yes Yes Yes No
Niger ne Yes Yes Yes No
Nigeria ng Yes No Yes No
Niue nu Yes Yes Yes No
Norfolk Island nf Yes Yes Yes No
Northern Mariana Islands mp Yes Yes Yes Yes
Norway no Yes Yes Yes Yes
Oman om Yes Yes Yes No
Pakistan pk Yes Yes Yes No
Palau pw Yes Yes Yes Yes
Panama pa Yes Yes Yes No
Papua New Guinea pg Yes Yes Yes No
Paraguay py Yes Yes Yes No
Peru pe Yes Yes Yes No
Philippines ph Yes Yes Yes No
Pitcairn pn Yes Yes Yes No
Poland pl Yes Yes Yes No
Portugal pt Yes Yes Yes No
Puerto Rico pr Yes Yes Yes Yes
Qatar qa Yes Yes Yes No
Reunion re Yes Yes Yes No
Romania ro Yes Yes Yes No
Russian Federation ru Yes Yes Yes No
Rwanda rw Yes Yes Yes No
S. Georgia & S. Sandwich Isls. gs Yes Yes Yes No
Saint Kitts & Nevis kn Yes Yes Yes No
Saint Lucia lc Yes Yes Yes No
Saint Vincent & the Grenadines vc Yes Yes Yes No
Samoa ws Yes Yes Yes No
San Marino sm Yes Yes Yes No
Sao Tome and Principe st Yes Yes Yes No
Saudi Arabia sa Yes Yes Yes No
Senegal sn Yes Yes Yes No
Serbia yu2 Yes Yes Yes No
Seychelles sc Yes Yes Yes No
Sierra Leone sl Yes Yes Yes No
Singapore sg Yes No Yes No
Slovak Republic sk Yes Yes Yes No
Slovenia si Yes Yes Yes No
Solomon Islands sb Yes Yes Yes No
Somalia so Yes Yes Yes No
South Africa za Yes Yes Yes No
Spain es Yes Yes Yes No
Sri Lanka lk Yes Yes Yes No
St. Helena sh Yes Yes Yes No
St. Pierre and Miquelon pm Yes Yes Yes No
Sudan sd Yes Yes Yes No
Suriname sr Yes Yes Yes No
Svalbard and Jan Mayen Islands sj Yes Yes Yes No
Swaziland sz Yes Yes Yes No
Sweden se Yes Yes Yes Yes
Switzerland ch Yes Yes Yes Yes
Syria sy Yes Yes Yes No
Taiwan tw Yes Yes Yes No
Tajikistan tj Yes Yes Yes No
Tanzania tz Yes Yes Yes No
Thailand th Yes No Yes No
Togo tg Yes Yes Yes No
Tokelau tk Yes Yes Yes No
Tonga to Yes Yes Yes No
Trinidad and Tobago tt Yes Yes Yes No
Tunisia tn Yes Yes Yes No
Turkey tr Yes Yes Yes No
Turkmenistan tm Yes Yes Yes No
Turks and Caicos Islands tc Yes Yes Yes No
Tuvalu tv Yes Yes Yes No
Uganda ug Yes Yes Yes No
Ukraine ua Yes Yes Yes No
United Arab Emirates ae Yes Yes Yes No
United Kingdom uk Yes Yes Yes No
United States us Yes Yes Yes Yes
Uruguay uy Yes Yes Yes No
USA Minor Outlying Islands um Yes Yes Yes Yes
USSR (Former) su Yes Yes Yes No
Uzbekistan uz Yes Yes Yes No
Vanuatu vu Yes Yes Yes No
Vatican City State (Holy See) va Yes Yes Yes No
Venezuela ve Yes Yes Yes No
Viet Nam vn Yes No Yes No
Virgin Islands (British) vg Yes Yes Yes No
Virgin Islands (U.S.) vi Yes Yes Yes Yes
Wallis and Futuna Islands wf Yes Yes Yes No
Western Sahara eh Yes Yes Yes No
Yemen ye Yes Yes Yes No
Zaire zr Yes Yes Yes No
Zambia zm Yes Yes Yes No
Zimbabwe zw Yes Yes Yes No

* International Air Mail may be delivered by USPS or any of it's partners (Deutsche Poste etc.) at our choice.

** International Insured may be shipped by UPS International.

*** Delivery estimates do NOT include customs delays which may vary widely. Customer remains responsible for complying with their country's laws, customs regulations, taxes and duties.

Free shipping and shipping upgrades

Free shipping offers valid for the USA are valid for the lower 48 US states, and include shipments to US Armed Forces (AFO/FPO addresses.) They are not valid for shipping to US Territories. A discounted trackable and insured shipping upgrade to Domestic Ground may be offered where available.

International Customs and Shipping Choices
Buyers are fully responsible for complying with their country's laws, Customs regulations, taxes, and duties. Good Vibrations is not responsible for packages delayed or detained in Customs.

We offer various international shipping methods based on your destination, the best option will be automatically selected for you and price may vary but we will give the best option available through our carriers.

Good Vibrations is not liable for lost or damaged packages.

Please note there will be a $20 surcharge for special handling for all international orders EXCEPT Canada and UK.

Backordered Items
We stock a large inventory of product to ensure prompt delivery of orders. In addition to regularly stocked items, our warehouse receives several deliveries a day. Unfortunately, there are cases in which items need to be ordered from the manufacturer, resulting in a backorder situation. Backordered items usually take 3-10 business days to arrive in our warehouse. Product availability is displayed on the product description page on the website. For example, an item that is in stock will show the following availability message on the product description web page:
    Availability: Usually ships within 24- 48 hours (orders placed before noon, Pacific Time)

Shipping to Prisons
We do not ship to prisons.

Undeliverable Packages
If your order is returned to us as undeliverable (due to an incorrect address, missing apartment number, nobody available to receive a parcel, etc.) we will attempt to reach you once the package has been returned but Good Vibrations is not responsible for refunded or replacing undeliverable packages due to issues at your location. Please leave a sign for delivery drivers instructing them what to do (leave package at door, apartment office, etc.)

If the delivery problem is determined to be due to an error on the part of Good Vibrations, then Good Vibrations will replace the order for you, but some charges may apply depending upon the circumstances.

Order Status

You can check the status of your order on our website 24 hours a day. Check Order Status


Items purchased online and at our retail locations cannot be returned unless the item is defective. Defective items will be exchanged for the same item only within 30 days of purchase and must be accompanied by the sales receipt. All online returns must be pre-approved, please call or email for your Return Authorization number and pre-paid return address label.

We understand that purchasing online is different than in person, so if you have any questions about product selection please contact our customer service and we will gladly help you choose the item that is right for you. Our Sex Educators/Sales Associates are trained and qualified to answer your questions and help you with your purchasing decisions. We do not give satisfaction returns.

Please contact us for a pre-paid return address label during our business hours. 

Defective DVD's will be exchanged for the same title only. We cannot exchange for another title. Once again please call or e mail us if you are not sure about your DVD purchase.


  • Silicone dildos
  • Strap-on Harnesses
  • Glass, Stainless Steel, Metal or Wood items
  • Condoms
  • Lubricants

All returns must be pre-approved. Please call 1-800-289-8423 for a Return Authorization number for quicker processing.

You must obtain an RA # to return an item.

Pre-approved returns can be mailed to us at the following address:
Good Vibrations
ATTN: Returns
Good Vibrations
640 Airport South PKWY
STE 400
Atlanta, GA 30349

Because our buyers personally review and hand select only the best quality items available, we have confidence that you will enjoy your purchases. Thank you for shopping with Good Vibrations!

Canceling an Order

If you wish to cancel an order, please contact Customer Service at 800-289-8423 as soon as possible during normal business hours. We can’t guarantee we will be able to cancel the order as it may have already been ship confirmed and heading to your shipping destination. We will try our best to accommodate you but once you click on ‘submit order’ during checkout, our processing and shipping times are fast.

Video on Demand

To enjoy high-quality adult movies on demand, downloads, and pay per minute erotic entertainment discreetly on your mobile or desktop devices, please visit

Email List

Our Email List
Email subscribers receive exclusive special offers, savings, promotions and news. We NEVER share, sell or rent our mailing lists - Read our Privacy Policy.

How Do We Ensure Your Selections?
For your own protection we will send you an email to confirm that you wish to subscribe to the selected mailing list. You will then need to confirm your choice. We require this "double opt-in" to ensure that you are getting the email that you want to the correct email address.

Unsubscribing from Email Lists
Click here to unsubscribe from Good Vibrations promotional email lists. You can also unsubscribe by clicking on the unsubscribe link located at the top and bottom of each promotional email.

You will receive a final email confirming that your address has been removed from our lists. Please allow up to 48 hours for this to take effect. You may receive one or two promotional emails between the time you request to be removed from a list and the time that we are able to physically remove you from our database. We thank you for your patience.

To ensure that you are getting order confirmation emails, customer service replies and the emails that you subscribe to, be sure to add us to your address book. Some internet providers have spam filters which will inadvertently block email unless the sender is in your address book. To ensure that our special offers and information get to you, please add: to your address book.


How to Redeem Coupons
Unless otherwise specified, email coupons are automatically applied to your order when you click through on the email and shop. You must meet the criteria outlined in the email (i.e. minimum order requirement) or the coupon will not be applied.

Printed coupons have a coupon code associated with them. You may need to enter the code on your order form or mention it when you place an order by phone.

Always read the instructions that accompany your coupon for the most accurate and up-to-date information before redeeming.

Coupon Restrictions
Most coupon offers will have an expiration date, and many may not be combined with other special offers. Some coupons may have criteria associated with the offer, such as a minimum purchase required. Always read the details included with your coupon to be as informed as possible about any restrictions.

My Account

How to Change Your Account Information
You can change your account information at any time. Log on with your user name and password and click the My Account link located at the top of every page. Each section displayed on your account page has an edit link that allows you to change the information contained within that section.

Creating an Alias

Why we have aliases
We offer a variety of ways in which you can participate in our online community, such as creating product reviews. For those purposes, we ask you to create an "alias" to appear on the page instead of your username. That way, if we publish your review and display your alias on our site, your privacy is guaranteed.

Setting up an alias
You can create an alias either on your My Account page or from the user review creation page. Your alias cannot exceed 20 characters (total of letters, numbers and spaces). In addition, our editorial staff reserves the right to not publish material associated with an offensive-sounding alias.

Changing your alias
You can change it at any time, either from the review creation page, or from your My Account page. We'll verify that the new alias is not already in use, and "retire" your old alias. Note that any reviews you've written under your old alias will be re-associated with your new alias.

Shopping Cart

Adding Items to Your Cart
To add an item to your shopping cart, click the Add to Cart link found on each product page.

Adjusting Quantity
To adjust the quantity of any item in your cart, type the number you want to order in the Quantity box, then click the Update button.

Removing Items from Your Cart
To remove an item from your shopping cart, check the Remove box, then click the Update button.


You are welcome to rate any item in our store that you feel strongly about, even if it's not an item you purchased from us. Look for the "Rate It" box on the item's product pages, and select one of the following ratings:
  • 1 star: I hate it
  • 2 stars: I don't like it
  • 3 stars: It's OK
  • 4 stars: I like it
  • 5 stars: I love it
Your personal ratings are private. Ratings are aggregated per item and we only display the average customer ratings. You can change your ratings at any time. Ratings for movies are valid for all media types. Our recommendations to you will change when you rate new items. By marking a recommendation as "not interested," we stop recommending the item to you.

Writing Product Reviews

Reviewer guidelines
The most important guideline is: Write about what you liked (or didn't like) and why. Other users care about your opinion. Your review can be up to 1000 words in length. It's best to focus most of your comments on the product you're reviewing, but selectively comparing it to related items is sometimes helpful, too. Finally, even though you're reviewing adult material, try not to use offensive language in your review.

Review posting
All user reviews are evaluated by our editorial staff. We reserve the right to publish submitted reviews in full, in part or not at all. Please allow approximately five business days for approved reviews to be posted on the site.

Once approved, reviews will be displayed on the product description page for the product that you reviewed. Reviews may also be made available to visitors and customers in other forms.

Review usage terms
We reserve the right to edit reviews for appropriateness and accuracy. The posting of reviews on our site is done without any promise of present or future acknowledgement or compensation. All posted reviews become our nonexclusive property, with limited republishing rights retained by the author. By submitting a review, you are granting us a license to use, reproduce, revise or display such postings.


We want to make sure you are always aware of items on the site that you may really enjoy. e-Genie takes a look at your purchase history along with the activity of other customers who share your interests, and compiles a list of recommended products based on this information.

Remember that recommendations change over time, so if you see an item that interests you, make a note of it so you don't miss out.

Dispute Resolution

By using this web site, viewing its contents or ordering from us, you agree to resolve any disputes with us by first contacting us via email. If you are not able to obtain resolution of your dispute via email, you agree that it will then be resolved by dispute resolution located in San Francisco, California, U.S.A.

18 U.S.C. §2257 Statement

All products we sell depicting persons are represented by our sources to be in full compliance with 18 U.S.C. 2257.
COPY TO CLIPBOARD SELECT ALL © - Brought to you by MrForms. NEQ: 2269075125


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