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Customer Satisfaction & Returns

We want to make sure you are happy with your selection and we understand that purchasing online is different than in-person, so if you have any questions about product selection please contact us and we will gladly help you choose the item that is right for you.

We do not give satisfaction returns. Items purchased online and at our retail locations cannot be returned unless the item is defective. Defective items will be exchanged for the same item only within 30 days of purchase and must be accompanied by the sales receipt. All returns must be pre-approved, so please call or email for your Return Authorization number and pre-paid return address label.

Please contact us at 800-BUY-VIBE (800-289-8423) during our business hours of Monday through Friday 8:00 am to 5:00 pm PST.  You can also email us at customerservice@goodvibes.com.

We also have real-time Live Help/Personal Shopper advice available during normal business hours. Our Sex Educators/Sales Associates are trained and qualified to answer your questions and help you with your purchasing decisions. Here is the direct link to our Live Chat.

WE DO NOT ACCEPT ANY RETURNS ON THE FOLLOWING ITEMS:

  • Silicone dildos
  • Jimmyjane, LELO, and INCOQNITO items
  • Strap-on Harnesses
  • Glass, Stainless Steel, Metal or Wood items
  • Condoms

If you have any product issues and would like to discuss any troubleshooting tips, or if you have received a defective product, please call our Customer Service Representatives at 800-289-8423 (800-BUY-VIBE) or email us at customerservice@goodvibes.com within 30 days from purchase so we can make sure you have a proper working product.

We cannot process any returns, exchanges, or credits without hearing from you first and giving you a Return Authorization #.

We cannot process any returns that are dirty, badly broken, or obviously tampered with due to health and sanitary reasons.

Because our buyers personally review and hand select only the best quality items available, we have confidence that you will enjoy your purchases. Thank you for shopping with Good Vibrations!

QUALITY SEX TOYS

Best-Selling Sex Toys
Sex Toys for Men
Vibrators & Massagers
Bondage Kink & Fetish
Anal Sex Toys & Butt Plugs
Dildos & Strap-on Harnesses
Staff Favorites
Ecorotic® Green Sex Toys

SEX EDUCATION

How-to Sex Ed Articles
Ask the Doctors - Sex Advice
Staff Sexologist Dr. Carol Queen
Antique Vibrator Museum
Sex Toy Shopping Guides
Sex Books & Erotica
G-Spot & Female Ejaculation
Sexual Health Outreach Workshops SHOW

SEX-POSITIVE EVENTS

International Masturbation Month
SF Bay Area Workshops
Brookline MA Workshops
GV Bachelorette Parties
Good Vibes Sexy Mama
Good Vibrations Quickies Erotic Film Competition

COMMUNITY

Sex Celebrity Favorites
Email Newsletter Deals
Good Vibrations Magazine
GiVe Donation Program
Affiliate Program
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