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Customer Satisfaction & Returns

We want to make sure you are happy with your selection and we understand that purchasing online is different than in-person, so if you have any questions about product selection please contact us and we will gladly help you choose the item that is right for you.

We do not give satisfaction returns. Items purchased online and at our retail locations cannot be returned unless the item is defective. Defective items will be exchanged for the same item only within 30 days of purchase and must be accompanied by the sales receipt. All returns must be pre-approved, so please call or email for your Return Authorization number and pre-paid return address label.

Please contact us at 800-BUY-VIBE (800-289-8423) during our business hours of Monday through Friday 8:00 am to 5:00 pm PST.  You can also email us at

We also have real-time Live Help/Personal Shopper advice available during normal business hours. Our Sex Educators/Sales Associates are trained and qualified to answer your questions and help you with your purchasing decisions. Here is the direct link to our Live Chat.


  • Silicone dildos
  • Strap-on Harnesses
  • Glass, Stainless Steel, Metal or Wood items
  • Condoms
  • Lubricants

If you have any product issues and would like to discuss any troubleshooting tips, or if you have received a defective product, please call our Customer Service Representatives at 800-289-8423 (800-BUY-VIBE) or email us at within 30 days from purchase so we can make sure you have a proper working product.

All returns must be pre-approved, and you must obtain an RA # to return an item. Please call 1-800-289-8423 for a Return Authorization number for quicker processing.

We cannot process any returns, exchanges, or credits without hearing from you first and giving you a Return Authorization #.

We cannot process any returns that are dirty, badly broken, or obviously tampered with due to health and sanitary reasons.

For International orders you must call our toll free number 1-800-289-8423 Monday through Friday between the hours of 8 am and 5 pm Pacific Standard Time to get a Return Authorization # and troubleshoot the issue with our Sex Educator/Sales Associate. We do not send replacement orders for issues with Customs. We cannot send replacement items unless we have spoken with you and confirmed if it is indeed due to a defective product. We do not do satisfaction returns for any order. Please choose your products carefully.

Because our buyers personally review and hand select only the best quality items available, we have confidence that you will enjoy your purchases. Thank you for shopping with Good Vibrations!


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