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Customer Satisfaction & Returns
We want to make sure you are happy with your selection and we understand that purchasing online is different than in-person, so if you have any questions about product selection please contact us and we will gladly help you choose the item that is right for you.
We do not give satisfaction returns. Items purchased online and at our retail locations cannot be returned unless the item is defective. Defective items will be exchanged for the same item only within 30 days of purchase and must be accompanied by the sales receipt. All returns must be pre-approved, so please call or email for your Return Authorization number and pre-paid return address label.
Please contact us at 800-BUY-VIBE (800-289-8423) during our business hours of Monday through Friday 8:00 am to 5:00 pm PST. You can also email us at firstname.lastname@example.org.
We also have real-time Live Help/Personal Shopper advice available during normal business hours. Our Sex Educators/Sales Associates are trained and qualified to answer your questions and help you with your purchasing decisions. Here is the direct link to our Live Chat.
WE DO NOT ACCEPT ANY RETURNS ON THE FOLLOWING ITEMS:
If you have any product issues and would like to discuss any troubleshooting tips, or if you have received a defective product, please call our Customer Service Representatives at 800-289-8423 (800-BUY-VIBE) or email us at email@example.com within 30 days from purchase so we can make sure you have a proper working product.
All returns must be pre-approved, and you must obtain an RA # to return an item. Please call 1-800-289-8423 for a Return Authorization number for quicker processing.
We cannot process any returns, exchanges, or credits without hearing from you first and giving you a Return Authorization #.
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